FAQ
Frequently Asked Questions (FAQ)
Welcome to LINX-Sensor.com! Below are some of the most frequently asked questions about our products and services.
General Information
Q: What is the size and weight of the LINX CGM sensor?
A: The LINX CGM sensor is 22mm in diameter, 4.2mm in height, and weighs just 2.2 grams. It is lightweight and discreet for daily wear.
Q: Is the LINX CGM waterproof?
A: Yes, the LINX CGM is water-resistant (IP68). It performs reliably during activities like swimming and showering, even when submerged up to 1.5 meters for 30 minutes.
Q: Where should I apply the LINX CGM sensor?
A: The recommended application areas are the back of the upper arm or the abdomen.
Q: How should I prepare my skin before applying the sensor?
A: Wash the application site with soap and water, dry it completely, and clean it with alcohol pads. Avoid oily residue to ensure proper adhesion.
Q: How do I apply the LINX CGM sensor?
A: Remove the cover from the sensor applicator, align the applicator with the chosen skin area, press it firmly, and activate the insertion button.
Functionality and Features
Q: How often does the LINX CGM update glucose readings?
A: The LINX CGM provides real-time glucose readings every minute.
Q: Does the LINX CGM require calibration?
A: Calibration is not required for the LINX CGM, but it is allowed if needed.
Q: What alarms and alerts are available?
A: The LINX CGM has six customizable alarms, including low glucose, rapidly dropping glucose, and critical low glucose alerts. Users can set thresholds for optimal glucose management.
Q: Is the LINX CGM compatible with insulin pumps?
A: Yes, it is compatible with devices like the Equil Patch Insulin Pump, enabling seamless integration and a closed-loop system for diabetes management.
Q: How long does the sensor last?
A: Each LINX CGM sensor lasts for 15 days of continuous use before requiring replacement.
Q: Can I share my glucose data with others?
A: Yes, you can share glucose data with up to 50 followers using the Pancares data management platform.
Technical Details
Q: Does the LINX CGM work with both iOS and Android?
A: Yes, the LINX-Sensor app is available for both iOS and Android platforms.
Q: Is the LINX CGM suitable for children?
A: Yes, the device is suitable for children under the supervision of a caregiver or healthcare professional.
Q: Does the LINX CGM provide alerts for dangerous glucose levels?
A: Yes, it provides real-time alerts for high or low glucose levels, ensuring prompt action can be taken.
Q: Can I use the LINX CGM while traveling?
A: Yes, the LINX CGM is portable and travel-friendly. Just carry spare sensors and follow airline guidelines for medical devices.
Q: How do I pair the LINX CGM with my smartphone?
A: Download the LINX-Sensor app, activate your sensor, and follow the on-screen instructions to connect via Bluetooth.
Q: Is the LINX CGM data encrypted and secure?
A: Yes, all your personal and glucose data is encrypted and securely stored, ensuring privacy.
Support and Subscription
Q: What subscription plans are available?
A: LINX offers 1-month, 2-month, and 3-month subscription plans tailored to your needs.
Q: How do I cancel my subscription?
A: You can cancel anytime via your account settings or by contacting customer support.
Q: What should I do if I encounter issues with the device?
A: Contact our customer support team via email, phone, or live chat. We are here to help!
Q: How do I dispose of used sensors?
A: Dispose of used sensors in accordance with local electronic waste regulations.
